1.1. Ferny Hill Retreat respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. ‘Personal information’ is the information we hold which is identifiable as being about you.
2.1. Ferny Hill Retreat will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your booking. We may collect additional information at other times, like: when you provide feedback; when you provide personal information; change your details or email address; respond to surveys and/or promotions; provide financial or credit card information or communicate with customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
4.1. Ferny Hill Retreat may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2. Ferny Hill Retreat may contact you when reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.1. We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Ferny Hill Retreat, fernyhillretreat.com, its customers or third parties.
5.4. Information that we collect may, from time to time, be processed in or transferred between parties located in countries outside of Australia, i.e. Holiday Booking Channels.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6.1. Ferny Hill Retreat is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at email@example.com.
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaint to 23 Lawsons Road, Emerald, Victoria, 3782 or email firstname.lastname@example.org. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
10.1. When you visit fernyhillretreat.com we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, so we can improve our service.
10.3. Our site has links to other websites not owned or controlled by us. These are meant for your convenience only. Links to or from third-party websites do not constitute sponsorship, endorsement or approval of these websites. Please be aware that Ferny Hill Retreat is not responsible for the privacy practises of other such websites. We encourage our users to be aware and read the privacy statements of each and every website that collects personal, identifiable information.