House Rules & Cancellations

House Rules

This brief list of rules ensures we're all on the same page during your stay. 

  • Supervision of children is required outdoors at all times.
  • Spills happen, so kindly limit children's eating and drinking to the kitchen or patio. There are dining tables in both locations.
  • No parties.
  • No overnight guests without prior approval.
  • No animals inside the premises.
  • No smoking.
  • Don't engage in any illegal activities on the premises. This includes downloads.
  • If you break or damage something kindly let us know and make arrangements for replacement or repair.
  • Please don't feed the fish, the cats or Eddy the echidna. Feeding the birds is fine :)
  • The Fairy Village is for looking at only. Please don't step over the fence or touch anything - it freaks the wee folk out.
  • Please leave the property in a clean and tidy condition.

Your personal property

    It is very safe at Ferny Hill Retreat but it's still worth noting that your belongings, baggage, vehicle/s and any other personal property are your responsibility at all times. If this is a concern Travel Insurance can offer protection.

Cancellation & Refund Policy

Guest Payments

All reservations are paid in full at the time of booking and serve as confirmation of the intention to stay.

Guest Cancellations

Cancellation up to 7 days before check-in date
Full Refund

Cancellation less than 7 before check-in date
50% refund

Cancellation on or after check-in date
No refund

Cancellations by Ferny Hill Retreat

On very rare occasions we may be required to cancel reservations, for example: extreme weather conditions, situations similar to the Coronavirus, or other factors beyond our control. 

If so, guests will be notified as soon as possible and offered alternative date/s or a full refund.

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