House Rules & Cancellations

House Rules

This brief list of rules ensures we're all on the same page during your stay. 

  • Supervision of children is required outdoors at all times.
  • Spills happen, so kindly limit children's eating and drinking to the kitchen or patio. There are dining tables in both locations.
  • No parties.
  • No overnight guests without prior approval.
  • No animals inside the premises.
  • No smoking.
  • Don't engage in any illegal activities on the premises. This includes downloads.
  • If you break or damage something kindly let us know and make arrangements for replacement or repair.
  • Please don't feed the fish, the cats or Eddy the echidna. Feeding the birds is fine :)
  • The Fairy Village is for looking at only. Please don't step over the fence or touch anything - it freaks the wee folk out.
  • Please leave the property in a clean and tidy condition.

Your personal property

    It is very safe at Ferny Hill Retreat but it's still worth noting that your belongings, baggage, vehicle/s and any other personal property are your responsibility at all times. If this is a concern Travel Insurance can offer protection.

Cancellation & Refund Policy

Guest Payments

All reservations are paid in full at the time of booking and serve as confirmation of the intention to stay.

Guest Cancellations

Cancellation up to 14 days before check-in date
Full Refund

Cancellation 13 days to 1 day before check-in date
50% refund

Cancellation on or after check-in date
No refund

Cancellations by Ferny Hill Retreat

On very rare occasions we may be required to cancel reservations, for example: extreme weather conditions, situations similar to the Coronavirus, or other factors beyond our control. 

If so, guests will be notified as soon as possible and offered alternative date/s or a full refund.

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