CANCELLATION & REFUND POLICY

Ferny Hill Retreat


GUEST CANCELLATIONS

Being a small business, cancellations significantly affect us but we realise that plans can change for a variety of reasons. With this in mind, we have endeavoured to make our Cancellation and Refund Policy as fair and reasonable as possible for all concerned.

Cancellation up to 7 days prior to check-in
Full Refund

Cancellation less than 7 days prior to check-in
First night no refund
Remaining day/s 50% refund

Cancellation after check-in
Spent night/s no refund
Remaining day/s 50% refund


GUEST PAYMENTS

All reservations are paid in full at the time of booking and confirmed by us via email.


FERNY HILL RETREAT CANCELLATIONS

On very rare occasions, we may be required to cancel reservations, for example: due to extreme weather conditions or other factors beyond our control. If so, guests will be offered alternative date/s or a full refund.

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