CANCELLATION & REFUND POLICY


GUEST CANCELLATIONS

Cancellation up to 7 days prior to check-in
Full Refund

Cancellation less than 7 days prior to check-in
First night no refund
Remaining night/s 50% refund

Cancellation after check-in
Spent night/s no refund
Remaining night/s 50% refund


GUEST PAYMENTS

All reservations are paid in full at the time of booking. This payment is deemed confirmation of the Guests' acceptance of our policies and guidelines and their intention to occupy the premises.


FERNY HILL RETREAT CANCELLATIONS

On very rare occasions we may be required to cancel reservations, for example: extreme weather conditions or other factors beyond our control. If so, guests will be offered alternative date/s or a full refund.

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